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Go to the shopWe hope that our dear customers could enjoy a happy shopping in www.roycebridal.com. If you really meet some problems, we are glad to help you. Please read the steps below carefully.
Please note:
If your product is damaged or defective at the time of receipt, please contact us at roycebridal@gmail.com with your order number and valid photo proofs within 48 hours. We will check and provide a replacement or issue a refund.
If you find a part is missing in the packaging or the item you receive is incorrect, please contact us at roycebridal@gmail.com with your order number and valid photo proofs within 48 hours. We will check and provide a replacement or issue a partial refund.
If you receive the item that doesn’t match the description in the website, please contact us at roycebridal@gmail.com with your order number and valid photo proofs within 48 hours. Please kindly note that there will be a slight color difference due to different monitors and we do not accept item returns for this. We recommend you order a color swatch before purchasing dresses.
Different monitors show the colors differently, thus, we strongly recommend you order a swatch first before placing orders for dresses.
Royce bridal adopts its own standard of sizes, which may differ from the size you usually are. Make sure to check our size chart and video about how to take your measurements so that you won't have sizing and fitting problems. As all of our dresses and clothing are hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements.
Most of our dresses are handmade by our experienced tailors so there might be some issues during the customization, we will not treat it as quality issues and no return and exchange.
When received your returned items, we will check the condition of the items and make sure they are eligible for an exchange. Once checked and confirmed, we will arrange the exchange as requested as soon as possible. If you need fast-exchanging, please contact us. Extra shipping fees may be charged for shipping services.
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