Payment FAQs
What payment methods do you accept?
We accept payment methods like Credit Card, Debit Card, Paypal, SOFORT, Western Union, and Bank Transfer.We also offer Installment options for US customers. US customers just need to choose Afterpay or Sezzle Pay or Affirm at checkout.if you have any issues with placing your order, please do let us know and we'll be more than happy to walk you through it!
My payment won't go through!
If you're having some trouble with your payment, we do have some tips that usually work, but we're not able to override the actual system to accept payment if it won't go through.Some things you can try that may work include:1. Make sure all information is correct including credit card number, expiration date, security code, billing address, and zip code if asked. 2. Try using PayPal if you have a PayPal account. Customers can still pay via PayPal guest check out if customers do not have a PayPal account.3. Try using a different card.4. Start over with a new order instead of trying to pay for the same order over again.5. If your payment is still declined, you may need to contact your bank. Occasionally, when purchasing from an online company for the first time, your financial institution will issue a hold on the funds if they are unfamiliar with it.One thing to keep in mind is that even if your bank approves the payment, our processor may decline it if it does not pass the necessary security checks set up. If you've tried everything else, feel free to reach out to our awesome team of stylists and we can look into this for you.
How do I use a coupon?
When you’ve chosen your items and are ready to checkout, you’ll go to the Shopping Cart page or checkout pageBefore clicking Proceed to Checkout, you can use your coupon by entering [DISCOUNT CODES] and then click the [Apply Coupon] button. If you have free shipping coupon, please enter the [DISCOUNT CODES] at checkout page and then applyif you have any issues with placing your order, please do let us know and we'll be more than happy to walk you through it!
Custom Size
How long does it take to receive a custom or made-to-order dress?
Custom and made-to-order dresses typically take 2-4weeks to craft, depending on the complexity of the design. However, for those who need a dress sooner, we also offer a rush order option, allowing you to receive most dresses in just 2 weeks.
What are the benefits of custom sizing?
Custom sizing eliminates the need for extensive alterations by crafting your dress based on eight specificmeasurements: bust, waist, hips, height, dress length, bicep, sleeve length, and bra cup size. While this ensuresa near-perfect fit, minor adiustments may still be needed for the best results
Product
Do you have dresses in stock?
Yes, we do have a limited number of dresses available for immediate shipment. However, most of our dresses are custom made to order, ensuring each dress is made to be exactly like the bride. This approach allows us to reduce waste and honor our commitment to sustainability and careful production. You can contact us to confirm product availability before purchasing.
Do you have a veil that fits my dress?
You can always message us and we would love to recommend you a perfect veil to your dress! Also we havean absolute best-seller that goes with every dress too.
Sizing
How does your sizing work?
Our dresses are available in sizes from US 00 to US 30 (it is very easy to pick, just like a regular t-shirt). We also provide a very simple size chart and measurements tutorial on every product page.
How do l measure myself?/How do l take my measurements?
Measurements are simply divided into basic criteria. We also made a veryinformative tutorialon how to correctly measure your size before purchasing the dress. You may reference our guides, or talk to a specialist that you know so that they could help you measure your size.
What if my measurements differ from your size range?
In case there are no sizes that fit you, please let us know, and we’ll recommend a dress or help you create a new one.
I have a large bust. What is the best dress for me?
We always put the comfort of the bride first, so if you need extra support and support, we always have a dress that will suit you. If you don't see the right dress, please send us a message and one of our online consultants will be happy to help you.
What if l lose/gain weight?
Our corset dresses are very easy to tighten up or make them more loose. You can easily change the size by 1-2 inches, which is going to be just enough in case you lose/gain weight, and it can be quickly altered at any tailor shop in your area.
Orders
How many months in advance should l order my dress?
It takes 9-15 weeks depending on the dress style. For ASAP orders, pleasecontact usor consider ordering aready-to-ship dress.
How do l measure myself?/How do l take my measurements?
Measurements are simply divided into basic criteria. We also made a veryinformative tutorialon how to correctly measure your size before purchasing the dress. You may reference our guides, or talk to a specialist that you know so that they could help you measure your size.
How long does it take for my dress to be made?
We get that everyone is unique and dresses may take different periods of time to make depending on the design. Generally, it takes us 2-4 weeks. If you'd like more information on your dress's timeframe, pleasecontact usand we'll be happy to help.
Returns
What is Royce's return policy?
We have a very transparent return policy. You can learn more about it by clickingthe link.
Can l return a custom-sized dress?
We understand how important it is to find the perfect dress for your special day. However, since custom-sized dresses are made specifically to your individual measurements, they are tailored exclusively for you. This means we cannot accept returns, as the dress is uniquely crafted to fit your body and cannot be resold to another bride. We recommend double-checking your measurements usingour guideto ensure the best possible fit for your dream dress.
Can l return a customized dress?
Unfortunately, it is not possible to return a dress that has been customized. Each dress is made individually to match the bride's specific wishes. Since customized dresses are tailored with unique details, we are unable to offer them to another bride. For this reason, we cannot accept returns on customized dresses.
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Roycebridal Diamond And Pearl Bridal Hair Accessories Golden Flower Combs Wedding Dress Styling And Makeup Headdress$ 14.00 USD$ 14.00 USDセール 売り切れ
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Roycebridal Simple Bridal Hair Accessories Fashionable Golden Handmade Beaded Hair Comb Wedding Dress Bridesmaid Hair Accessories$ 12.00 USD$ 12.00 USDセール 売り切れ
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